FAQ
What materials are your storage baskets made of? Our storage baskets are crafted from high-quality, durable materials designed to withstand everyday use. We offer a variety of options, including natural wicker, cotton, linen, and reinforced polyester. Each material is carefully selected for its strength, breathability, and aesthetic appeal—wicker baskets add a rustic touch, while cotton and linen options are soft and versatile, perfect for bedrooms or living spaces. All materials are non-toxic and safe for use around children and pets.
Do your storage baskets come in different sizes and colors? Yes, we offer a wide range of sizes and colors to suit every space and style. Our baskets range from small (ideal for cosmetics, toys, or office supplies) to large (perfect for blankets, laundry, or pantry items). Color options include neutral tones like beige, gray, and white, as well as subtle pastels and bold hues to match various home decor styles. You can view all available sizes and colors on each product’s individual page.
How do I care for and clean my storage baskets? Care instructions vary slightly by material. Wicker baskets can be dusted with a soft cloth or vacuumed with a brush attachment; avoid getting them wet to prevent warping. Cotton and linen baskets are machine washable on a gentle cycle (cold water) and can be air-dried. Reinforced polyester baskets can be wiped clean with a damp cloth. Never use harsh chemicals or bleach, as they may damage the material or fade colors. Always check the care label on your basket for specific instructions.
How long does it take to process and ship my order? All orders are processed within 1-3 business days after payment confirmation (excluding weekends and holidays). Domestic shipping typically takes 3-7 business days, while international shipping may take 7-21 business days, depending on your location and customs clearance. Once your order ships, you will receive a tracking number to monitor its delivery status.
Can I cancel or modify my order after placing it? We aim to process orders quickly, so we can only accept order cancellations or modifications within 24 hours of placement. If you need to cancel or change your order, please do so as soon as possible through the designated section of our website. After 24 hours, your order will likely have entered the processing stage, and we may not be able to make changes.
What is your return and exchange policy? We accept returns and exchanges within 30 days of delivery, provided the item is unused, in its original packaging, and in perfect condition. Custom or personalized baskets are non-returnable. To initiate a return or exchange, follow the instructions on our website—you will need to provide your order number and details about the reason for the return. Once your return is received and inspected, we will process your refund or exchange within 5-7 business days.
Do your storage baskets have handles? Most of our storage baskets come with sturdy, built-in handles for easy carrying and transportation. Handles are designed to be durable enough to support the weight of the basket when full—wicker baskets have woven handles, while fabric baskets feature reinforced handles sewn into the sides. A small number of our decorative baskets do not have handles, and this is clearly indicated on the product description page.
Are your storage baskets stackable? Many of our smaller to medium-sized baskets are stackable, helping you maximize storage space. Stackable options are labeled as such on their product pages. Larger baskets or those with irregular shapes may not be stackable, as this could damage the structure or shape of the basket. For best results, stack baskets of the same size and shape, and avoid overloading stacked baskets.
Do you offer wholesale or bulk orders? Yes, we accept wholesale and bulk orders for customers looking to purchase multiple baskets (e.g., for businesses, events, or large households). Pricing for bulk orders is adjusted based on the quantity ordered. For more details on wholesale options, please refer to the relevant section of our website.