Shipping Policy
We are committed to providing you with reliable, efficient shipping services to ensure your storage baskets arrive safely and on time, no matter where you are. This Shipping Policy outlines all details regarding order processing, delivery timelines, shipping costs, and other important information to help you understand what to expect when you place an order with us.
All orders are processed within 1-3 business days after payment confirmation. Please note that business days exclude weekends and major holidays, during which processing times may be slightly extended. We take great care in preparing your order to ensure your storage baskets are properly packaged and protected during transit. Our packaging is designed to minimize waste while ensuring your items arrive in perfect condition, free from damage or defects.
We offer shipping to most regions around the world, with varying delivery timelines based on your location. Domestic orders typically arrive within 3-7 business days after processing, while international orders may take 7-21 business days, depending on customs clearance and the destination country’s postal service. Please keep in mind that international shipping times are estimates and may be delayed due to unforeseen circumstances, such as customs inspections, weather conditions, or logistical disruptions.
Shipping costs are calculated based on the weight of your order, your shipping destination, and the selected shipping method. You can view the exact shipping cost for your order during the checkout process, before completing your payment. We occasionally offer free shipping promotions for eligible orders, which will be clearly indicated on our website. Free shipping promotions are subject to terms and conditions, including minimum order value requirements, and may be limited to specific regions.
Once your order has been shipped, we will send you a shipping confirmation notification with a tracking number. You can use this tracking number to monitor the status of your delivery in real time, directly through the shipping carrier’s website. Please allow 24-48 hours for the tracking information to update, as it may take some time for the carrier to process and scan your package.
We are not responsible for any delays caused by factors outside of our control, including but not limited to customs delays, carrier errors, weather-related disruptions, or incorrect shipping information provided by the customer. It is your responsibility to provide accurate and complete shipping information, including the correct address, city, postal code, and contact details. If your order is returned to us due to incorrect or incomplete shipping information, you may be required to pay additional shipping costs to have the order reshipped.
In the event that your package arrives damaged, missing, or with defective items, please contact us within 48 hours of delivery to report the issue. We will require photos of the damaged package and items to assess the situation and provide a timely resolution, which may include a replacement, refund, or store credit. Please do not discard the damaged packaging or items, as they may be required for inspection by the shipping carrier.
We reserve the right to modify this Shipping Policy at any time, without prior notice. Any changes to the policy will be updated on our website, and your continued use of our services constitutes acceptance of the revised policy. If you have any questions or concerns about our shipping process, please refer to our FAQ section or reach out for further assistance.
Thank you for your understanding and patience as we work to deliver your storage baskets to you as quickly and safely as possible. We value your business and are committed to providing you with a positive shopping experience from start to finish.